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OUR COMMITMENT

In line with all the National Authorities standards, our focus on hygiene and cleaning has been reinforced. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of all.

Pine Cliffs Resort and its 72 hectares of natural surroundings is the perfect place to rest, enjoy nature and live unforgettable moments. 

We are more ready than ever to provide you a memorable event.

event planning

  • Event Planners get the possibility to have a virtual site inspection.
  • Site inspections and food tastings are always accompanied by the same person to minimize contact.
  • Our Sales team will inform on the cleaning protocols and social distancing measures.
  • We will provide all the resources related to the local legislation applicable to group gatherings.
  • Our food tastings will showcase the social distancing practices and safety measures as they will be used during the event.

group arrival

  • We plan for staggered arrivals to allow social distancing compliance at check-in.
  • Multiple registration desks available with screens and keeping minimum 1.5m distance between attendees.
  • Luggage disinfection on arrival.
  • Multiple Hand Sanitizer Dispensers will be available.
  • Temperature checks will be performed on all attendees.
  • Face Masks required for all attendees.
  • Mask holders handed out upon check-in.
  • Whenever possible we will utilize outdoor spaces for group check-in.
  • Hotel provides an isolation room for guests that show symptoms.

MEETING & EVENTS

FROM HIGH-TOUCH TO TOUCHLESS

  • We reduced meeting rooms and event venues’ seating capacity according to the local laws and government regulations.
  • Outdoor spaces will be utilized whenever possible.
  • We will align on expected social distancing practices and safety measures with the meeting planners.
  • Clearly marked meeting entrances, exits and one-way directional signage.
  • Our guest-facing associates will be equipped with required personal protective equipment.
  • We will connect you with trusted external suppliers for live/virtual hybrid meetings solutions.

MEETING & EVENTS

DEEPER, MORE FREQUENT CLEANING

  • Hand sanitizer stations provided in the meeting spaces and pre-function areas.
  • Clear signage outlining basic hygiene protocol and the safe distance advice throughout.
  • Frequent disinfection of touched items such as elevator buttons, escalator, stair handrails and doorknobs.
  • Sanitizing restrooms as often as every hour.
  • AV equipment will be sterilized between use.
  • Full cleaning of the meeting rooms over night with electrostatic sprayers and disinfection of all surfaces.
  • All supplies and amenities that guests have touched during the meeting should be either disinfected or disposed.

MEALS & BREAKS

  • Meals and breaks will be served in spaces reserved for the specific event (no mingling with attendees of other events).
  • We offer a wide variety of hygienic F&B options tailored to group size, including: Grab & Go, canned and bottled beverages, plated service.
  • We redesigned F&B station set-ups to maintain appropriate distancing and allow one-way traffic.
  • Coffee breaks will be served by associates or pre-packaged coffee breaks will be provided.
  • Modified buffets with servers, shields, hand sanitization and queue management.
  • We will reduce or remove non-essential items, including linens, pre-set plates, glassware and chargers, décor and other non-essential surfaces.

ASSOCIATES & SUPPLIERS

  • All our associates and external suppliers' staff are subject to Temperature Checks and entry is denied to those with a temperature of 37.8°C or above.
  • External suppliers and our associates use face masks as part of the uniform, wash and disinfect their hands with frequency. Work areas and tools are disinfected on a regular basis.
  • All associates receive continuous training in cleaning and hygiene protocols.
  • During departmental meetings, the teams are reminded on a regular basis of the importance to comply with our safety and hygiene measures.
  • Our teams are trained and prepared to activate Covid-19 Case Protocols immediately in case of emergency.

clean & safe stamp by portugal's tourism board

Selo Clean and Safe do Turismo de Portugal

Commited with the safety of our clients and associates, we received the Clean & Safe stamp for respect all the recommendations from Portugal's Tourism Board.

Read here (in Portuguese) all the fullfield requirements.

contact us for bookings and information